Archive:Mac FAQ: Difference between revisions
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{{ | {{Kodi FAQ}} | ||
{{mininav|[[Mac OS X]] }} | {{mininav|[[Mac OS X]] }} | ||
<section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions for OS X and Mac hardware from Apple.<section end="intro" /> | <section begin="intro" />'''F'''requently '''A'''sked '''Q'''uestions for OS X and Mac hardware from Apple.<section end="intro" /> | ||
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{{FAQ|1=Release_version|2=Version | {{FAQ|1=Release_version|2=Version | ||
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| Question= | | Question= Kodi for OS X version | ||
| Answer= | | Answer= | ||
* The current stable version of Kodi for Mac is {{Current version}}. This is the same code that all of the other platforms (Linux, iOS, Windows) are using.}} | * The current stable version of Kodi for Mac is {{Current version}}. This is the same code that all of the other platforms (Linux, iOS, Windows) are using.}} | ||
{{FAQ|1=Current_build|2=XBMC_Version | {{FAQ|1=Current_build|2=Kodi_Version|3=XBMC_Version | ||
| BGcolor= WhiteSmoke | | BGcolor= WhiteSmoke | ||
| Question= What version/nightly build/beta of | | Question= What version/nightly build/beta of Kodi am I running? | ||
| Answer= | | Answer= | ||
* | * Kodi main menu > System > Lower submenu > System info. '''Note the build date.''' | ||
}} | }} | ||
{{FAQ|1=Tools | {{FAQ|1=Tools | ||
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| Question= Programs and tools to help with | | Question= Programs and tools to help with Kodi | ||
| Answer= | | Answer= | ||
* For a list of programs and tools to help with | * For a list of programs and tools to help with Kodi, such as renaming files, managing media, file sharing, and more, see '''[[Supplemental tools/Mac OS X]]''' | ||
}} | }} | ||
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{{FAQ|1=remotes | {{FAQ|1=remotes | ||
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| Question=What remotes can be used with | | Question=What remotes can be used with Kodi | ||
| Answer= | | Answer= | ||
* '''[[Apple Remote]]''' (both white and silver version) | * '''[[Apple Remote]]''' (both white and silver version) | ||
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* Any '''[[Keyboard]]''' such as wired, wireless, bluetooth. This includes "keymotes" such as the [[Rii]] or [[Boxee remote]]. | * Any '''[[Keyboard]]''' such as wired, wireless, bluetooth. This includes "keymotes" such as the [[Rii]] or [[Boxee remote]]. | ||
* '''[[Web interface]]s''', including add-on interfaces. | * '''[[Web interface]]s''', including add-on interfaces. | ||
* | * Kodi '''[[:Category:Smartphone and tablet remotes|smartphone and tablet remote apps]]'''. | ||
* Other IR remotes can be used with IR receivers such as the '''[[Flirc]]'''. | * Other IR remotes can be used with IR receivers such as the '''[[Flirc]]'''. | ||
}} | }} | ||
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{{FAQ|1=Apple_remote_start | {{FAQ|1=Apple_remote_start | ||
| BGcolor= WhiteSmoke | | BGcolor= WhiteSmoke | ||
| Question=Starting | | Question=Starting Kodi with the Apple Remote | ||
| Answer= | | Answer= | ||
* The Apple Remote can be set to start | * The Apple Remote can be set to start Kodi instead of Front Row or iTunes. | ||
* Go to {{highlight|[[Settings/System/Input devices|Settings -> System -> Input devices]]}} and select "Allow start of | * Go to {{highlight|[[Settings/System/Input devices|Settings -> System -> Input devices]]}} and select "Allow start of Kodi using the remote". | ||
}} | }} | ||
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| Question=Using a Logitech Harmony remote | | Question=Using a Logitech Harmony remote | ||
| Answer= | | Answer= | ||
* | * Kodi can use a Logitech Harmony remote using the normal Apple IR receiver that is built into some Macs. | ||
* Go to {{highlight|[[Settings/System/Input devices|Settings -> System -> Input devices]]}} and change "Apple remote" to "Universal". | * Go to {{highlight|[[Settings/System/Input devices|Settings -> System -> Input devices]]}} and change "Apple remote" to "Universal". | ||
* On the Logitech Harmony remote, select the Plex profile. | * On the Logitech Harmony remote, select the Plex profile. | ||
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**# Make sure your remote is not paired in OS X under System Preferences -> Security & Privacy -> General | **# Make sure your remote is not paired in OS X under System Preferences -> Security & Privacy -> General | ||
**# Make sure your remote is not paired in iTunes under iTunes -> Preferences -> Devices | **# Make sure your remote is not paired in iTunes under iTunes -> Preferences -> Devices | ||
**# Make sure the remote is still able to control | **# Make sure the remote is still able to control Kodi (with or without the volume issue) | ||
**# Install Candelair | **# Install Candelair | ||
**# If needed, set the remote to either Apple or Logitech Harmony (see the [[#Harmony]] section above) | **# If needed, set the remote to either Apple or Logitech Harmony (see the [[#Harmony]] section above) | ||
** Install this free patch: http://www.thebitguru.com/projects/iTunesPatch | ** Install this free patch: http://www.thebitguru.com/projects/iTunesPatch | ||
** Still have problems? Try this: http://forum. | ** Still have problems? Try this: http://forum.kodi.tv/showthread.php?tid=121137&pid=1002261#pid1002261 | ||
}} | }} | ||
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{{FAQ|1=Help|2=Forum|3=IRC | {{FAQ|1=Help|2=Forum|3=IRC | ||
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| Question=Getting more help with | | Question=Getting more help with Kodi for Mac OS X | ||
| Answer= | | Answer= | ||
* '''[http://forum. | * '''[http://forum.kodi.tv/forumdisplay.php?f=56 Kodi for Mac OS X specific help forum]''' | ||
* '''[irc://irc.freenode.org/ | * '''[irc://irc.freenode.org/Kodi-osx #Kodi]''' or '''[irc://irc.freenode.org/kodi #kodi]''' [[w:IRC|IRC]] chat channel on irc.freenode.org. | ||
}} | }} | ||
{{FAQ|1=Userdata|2=Logs|3=logs|4=debuglog|5= | {{FAQ|1=Userdata|2=Logs|3=logs|4=debuglog|5=kodi.log | ||
| BGcolor=WhiteSmoke | | BGcolor=WhiteSmoke | ||
| Question= Userdata folder and logs | | Question= Userdata folder and logs | ||
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:''See '''[[How-to:Submit a proper bug report]]''' for bug reporting details and '''[[forum:47124|here]]''' for instructions on reporting an issue to the forums'' | :''See '''[[How-to:Submit a proper bug report]]''' for bug reporting details and '''[[forum:47124|here]]''' for instructions on reporting an issue to the forums'' | ||
* [[Userdata folder]]: {{highlight|/Users/<your_user_name>/Library/Application Support/ | * [[Userdata folder]]: {{highlight|/Users/<your_user_name>/Library/Application Support/Kodi/userdata}} | ||
* [[Debug log]]: {{highlight|/Users/<your_user_name>/Library/Logs/ | * [[Debug log]]: {{highlight|/Users/<your_user_name>/Library/Logs/kodi.log}} | ||
* Console log: {{highlight|/Library/Logs/Console/501/console.log}} | * Console log: {{highlight|/Library/Logs/Console/501/console.log}} | ||
* CrashReporter: | * CrashReporter: | ||
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| Answer= | | Answer= | ||
* When Mac OS X touches files that are saved on a non-Mac-formatted drive (HFS+) it will save metadata in what are often called AppleDouble files. They often show up looking like <code>._filename.ext</code> or <code>.DS_Store</code>. ''On a native Mac formatted drive (HFS+) the metadata is written in such a way that it does not create these files, which is why you don't see them there.'' | * When Mac OS X touches files that are saved on a non-Mac-formatted drive (HFS+) it will save metadata in what are often called AppleDouble files. They often show up looking like <code>._filename.ext</code> or <code>.DS_Store</code>. ''On a native Mac formatted drive (HFS+) the metadata is written in such a way that it does not create these files, which is why you don't see them there.'' | ||
* Normally these files appear invisible on some computers, but will still get picked up by some programs such as | * Normally these files appear invisible on some computers, but will still get picked up by some programs such as Kodi. | ||
* You can prevent Mac OS X from creating these files on a network share by using a program such as [http://www.bresink.com/osx/TinkerTool.html TinkerTool] or by opening Terminal.app and running the following command: <pre>defaults write com.apple.desktopservices DSDontWriteNetworkStores true</pre> | * You can prevent Mac OS X from creating these files on a network share by using a program such as [http://www.bresink.com/osx/TinkerTool.html TinkerTool] or by opening Terminal.app and running the following command: <pre>defaults write com.apple.desktopservices DSDontWriteNetworkStores true</pre> | ||
* To remove the files you need to make them visible (again, you can use TinkerTool to make them visible, but remember to re-enable invisible files afterwards to protect certain system files) and drag them to the trash can and delete them. | * To remove the files you need to make them visible (again, you can use TinkerTool to make them visible, but remember to re-enable invisible files afterwards to protect certain system files) and drag them to the trash can and delete them. | ||
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| Question=Add-ons downloaded from the internet are not in zip format or will not install | | Question=Add-ons downloaded from the internet are not in zip format or will not install | ||
| Answer= | | Answer= | ||
* There are two main possibilities for an add-on to not install when you use "Install from zip". One is that it isn't in a proper zip format, the other is that the add-on is for an older version of | * There are two main possibilities for an add-on to not install when you use "Install from zip". One is that it isn't in a proper zip format, the other is that the add-on is for an older version of Kodi that isn't compatible with the version you are using. | ||
* Very commonly the Safari web browser is being used to download these add-ons, and by default will unzip the files leaving you with a folder that won't work with the "Install from zip" option. You can turn this feature off by going into Safari's preferences, under "General" and unchecking "Open 'safe' files after downloading". If you wish to keep this feature on, you should be able to find the original zip file in the Trash can. Just drag the file out and use it instead of the folder for "Install from zip". | * Very commonly the Safari web browser is being used to download these add-ons, and by default will unzip the files leaving you with a folder that won't work with the "Install from zip" option. You can turn this feature off by going into Safari's preferences, under "General" and unchecking "Open 'safe' files after downloading". If you wish to keep this feature on, you should be able to find the original zip file in the Trash can. Just drag the file out and use it instead of the folder for "Install from zip". | ||
}} | }} | ||
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| Question= Can't see UPnP sources/servers | | Question= Can't see UPnP sources/servers | ||
| Answer= | | Answer= | ||
* See If you are unable to see [[UPnP/Media source|UPnP sources or servers]] inside of | * See If you are unable to see [[UPnP/Media source|UPnP sources or servers]] inside of Kodi it could be due to a conflicting UPnP service running on your Mac or network. One known conflicting server is EyeTV, which runs a UPnP server in the background, even if EyeTV itself is not running. Uninstalling EyeTV or forcing all EyeTV processes to quit in Activity Monitor should fix the issue. | ||
}} | }} | ||
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:* Select the correct audio output device for analog and passthrough. | :* Select the correct audio output device for analog and passthrough. | ||
{{#lst:Frodo issues|Mac audio}} | {{#lst:Frodo issues|Mac audio}} | ||
* Not actually an issue with | * Not actually an issue with Kodi: Apple does not provide support for HD-audio passthrough in their audio API, CoreAudio. | ||
}} | }} | ||
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| Question= Why does setting the output for 2.0 sound work better for 5.1 sound? | | Question= Why does setting the output for 2.0 sound work better for 5.1 sound? | ||
| Answer= | | Answer= | ||
2.0 is the number of channels we are opening in the device. For all passed through audio like DTS and AC3 we need 2 channels (as those 5.1 channels are encoded into 2.0 pcm channels). Setting the speakerlayout higher results in the activation of LPCM. LPCM means | 2.0 is the number of channels we are opening in the device. For all passed through audio like DTS and AC3 we need 2 channels (as those 5.1 channels are encoded into 2.0 pcm channels). Setting the speakerlayout higher results in the activation of LPCM. LPCM means Kodi decodes all channels from the 2.0 encoded DTS, AC3 sound (resulting in 6 channels for 5.1) - remaps them according to the audio device and then puts them out as 6 pcm channels (this is 3 times more data then the 2.0 encoded channels from DTS, AC3 passthrough). | ||
Since we have issues with mapping the channels from input format 5.1 to device format 5.1 atm - this may result in silence instead of audio. | Since we have issues with mapping the channels from input format 5.1 to device format 5.1 atm - this may result in silence instead of audio. | ||
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| Question=SMB (Windows Sharing) isn't working when sharing files | | Question=SMB (Windows Sharing) isn't working when sharing files | ||
| Answer= | | Answer= | ||
* | * See '''[[SMB/Mac]]''' for tips. Sometimes Apple changes things with SMB sharing and additional steps are needed. | ||
}} | }} | ||
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| Question=Userdata folder and logs are hidden | | Question=Userdata folder and logs are hidden | ||
| Answer= | | Answer= | ||
* By default, Mac OS X 10.7 hides the user's Library folder, which is where | * By default, Mac OS X 10.7 hides the user's Library folder, which is where Kodi's userdata folder and logs are stored. There are a few ways to get around this: | ||
** While in the Finder, click on the "Go" menu and hold down {{keypress|Option}}, then select Library. | ** While in the Finder, click on the "Go" menu and hold down {{keypress|Option}}, then select Library. | ||
** You can use programs such as TinkerTool to change the visibility of all or some hidden files/folders. | ** You can use programs such as TinkerTool to change the visibility of all or some hidden files/folders. | ||
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| Question= Strange sound when movie is paused after updating to 10.7.4 | | Question= Strange sound when movie is paused after updating to 10.7.4 | ||
| Answer= | | Answer= | ||
* Are you getting strange sounds when you pause some movies after updating Mac OS X to 10.7.4? Apple changed some OS-level code that has affected several programs, including | * Are you getting strange sounds when you pause some movies after updating Mac OS X to 10.7.4? Apple changed some OS-level code that has affected several programs, including Kodi, Plex, ProTools, and others. It has been reported that upgraded Mac OS X to 10.7.5 or 10.8 (Mountain Lion) fixes this problem. For more info see this forum post: [[Forum:131305]]. | ||
}} | }} | ||
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{{FAQ|1= Gatekeeper | {{FAQ|1= Gatekeeper | ||
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| Question= Gatekeeper prevents | | Question= Gatekeeper prevents Kodi from installing ("Kodi" can’t be opened because it is from an unidentified developer) | ||
| Answer= | | Answer= | ||
{{main|HOW-TO:Install | {{main|HOW-TO:Install Kodi for Mac#Gatekeeper}} | ||
{{#lst:HOW-TO:Install | {{#lst:HOW-TO:Install Kodi for Mac|Gatekeeper}} | ||
}} | }} | ||
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== Mac OS X 10.9 (Mavericks) == | == Mac OS X 10.9 (Mavericks) == | ||
{| width="100%" | {| width="100%" | ||
{{FAQ|1=other_10.9 | {{FAQ|1=other_10.9 | ||
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| Answer= | | Answer= | ||
* '''Stuttering video-''' Some users have had issues with stuttering video, possibly related to the AppNap feature. | * '''Stuttering video-''' Some users have had issues with stuttering video, possibly related to the AppNap feature. | ||
* '''Possible issue with auto-switching GPUs on some Macbook Pros-''' There seems to be an issue with some Macbook Pros that have auto-switching GPUs that cause | * '''Possible issue with auto-switching GPUs on some Macbook Pros-''' There seems to be an issue with some Macbook Pros that have auto-switching GPUs that cause Kodi to start up with only 16k colors and/or low resolution. Switching in and out of windowed mode seems to work as a temp workaround (press {{keypress|\}} on a keyboard). | ||
* '''Crash when starting | * '''Crash when starting Kodi with external monitor-''' Kodi might crash when there is an external/second monitor connected (laptops only?) and not in mirroring mode. This will be fixed in the 12.3 bugfix release and has been fixed in [[nightly builds]]. | ||
* '''SMB/SAMBA/Windows sharing sharing from Mac OS X 10.9-''' Not really an | * '''SMB/SAMBA/Windows sharing sharing from Mac OS X 10.9-''' Not really an Kodi issue, but Kodi clients connecting to a Mac OS X 10.9 SMB/SAMBA/Windows-sharing file server might have compatibility issues again. [[SMBUp]] can be used as a workaround. | ||
* '''IR Apple remote is unresponsive-''' The "App Nap" feature in OS X 10.9 might cause lag and delays when using the white or silver Apple IR remote control. A temp work around would be to disable "App Nap" in OS X. | * '''IR Apple remote is unresponsive-''' The "App Nap" feature in OS X 10.9 might cause lag and delays when using the white or silver Apple IR remote control. A temp work around would be to disable "App Nap" in OS X. | ||
}} | }} | ||
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[[Category:Manual]] | [[Category:Manual]] |
Revision as of 08:00, 6 May 2015
Mac OS X | Mac FAQ |
Frequently Asked Questions for OS X and Mac hardware from Apple.
General FAQ
- See also: Kodi all platforms FAQ for FAQs that apply to all versions of Kodi.
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Remote controls
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Troubleshooting
General
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Mac OS X 10.7 (Lion) (and higher) issues
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Mac OS X 10.8 (Mountain Lion) (and higher) issues
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Mac OS X 10.9 (Mavericks)
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